Job SummaryThe associate fitness center coordinator is responsible for providing wellness/fitness center members, prospective members and visitors with a warm greeting, accurate product and service information and a timely, personal response to requests and/or customer service issues. Consistently provides outstanding customer service in a variety of settings and roles including but not limited to the welcome center (check-in, cafe, pro shop), fitness floor, locker rooms and over-all facility presentation. Supports membership enrollment as appropriate.Essential Functions
Will provide a broad spectrum of services in a variety of settings within the fitness/wellness center. In all situations will provide and maintain the highest level of customer service through personal actions, effective decision making and continuous development. Will receive input from members and take appropriate action to ensure member satisfaction is attained, referring to alternate end user as appropriate. Promote effective retention of membership and programs (internally and externally).
Tasks at the welcome center include but are not limited to member check-in, series sales, point of sale, locker rental and class registration.
Tasks at the cafe include the full range of duties including but not limited to taking customer orders, point of sale, preparing specialty beverages, food prep, serving and washing dishes. Maintain a safe and clean environment that exceeds health code regulations.
In support of the fitness team, appropriately respond to members regarding their personal exercise program within their ability and scope of responsibility, bringing matter forward to the fitness team as appropriate.
Responsible for regular rounding through the locker room areas to ensure appropriate presentation and amenities are stocked. Completes laundering duties, folding and restocking towel supplies in all designated facility locations.
Tours prospective members and offers membership enrollment. Ensures new member communication and takes accountability for ensuring accuracy of data for members, guest and prospects.
Conduct regular facility rounding to ensure the facility is safe, clean and presentable. Replenish products and supplies as necessary. Appropriately observe all areas of the facility and act when and where problems arise; including but not limited to member needs, equipment monitoring/preventative maintenance/questions/issues, program or service needs, and facility presentation. Reports rounding concerns to the appropriate party.
Accountable for following all opening and closing procedures for the facility and communication with the manager on duty. Requires additional training, competency and knowledge of facility.
Qualifications
Required High School Diploma or equivalent
6 months of relevant experience customer service in a high volume service industry. Preferred
Demonstrated work experience with cash handling, accounting and data entry systems. Preferred
Prior experience and or familiarity with the fitness / wellness industry Preferred
CRT-Basic Life Support (BLS) - AHA American Heart Association 60 Days required Or
CRT-Basic Life Support (BLS) - ARC American Red Cross 60 Days required
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary LocationSITE - Pennock Professional Office Building - 915 W Green St - HastingsDepartment NameWellness Center - PennockEmployment TypePart timeShiftVariable (United States of America)Weekly Scheduled Hours16Hours of Work8-noon Tuesday/Thursday, 11:30-7:30 Friday, 7:15am-12:15pm SaturdayDays WorkedTuesday, Thursday, Friday, rotating SaturdayWeekend FrequencyVariable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.