Desktop support in Kalamazoo, MI (Onsite only) Position Requirements At least 3 or more years of experience supporting Desktops/EUC technical break fix issues. It is highly desirable that candidates have taken and passed their Microsoft Windows 7/10 OS Certification, Windows 2012/16 Server OS certification would be desirable. Technical Requirement o Responsible for handling daily technical support activities related to desktops/laptops o V good understanding of desktop/laptop hardware and BIOS o Troubleshooting and installation of desktop/laptop OS Windows 7 & 10 o Interacting with staff on desktop related problems and providing their resolutions. o Basic knowledge of ticketing tool to assign, update and close calls in tool o Basic Understanding of LAN network and troubleshooting o Basic Knowledge of AD Server, DNS Server, DHCP Server, Proxy Server. o V proficient in Microsoft Office latest versions and other component like VISIO o V good in connecting accessories, various sort of cables, mobile syncing issues, Microsoft Outlook configuration and troubleshooting, user profile issues o Basic Microsoft Office 365/Exchange knowledge for mailbox troubleshooting issues. o Working with SCCM team for client OS upgrades and liaison with Server team to carry out deskside day to day tasks o Backups and Restores o Anti Virus software issues and working with OEM/SEM's to troubleshoot those. o Act as Hands and Feet support for server side outages.