Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client has a new opportunity for a Level II Deskside Technician to join their team onsite in the Kalamazoo, MI area. Supporting:
- Supporting Windows 10
- MS Office 0365
- Remote access
- Imaging
- Asset management
- IMAC - receiving equipment, unboxing, and deploying (set up, breakdown)
- Work provided from ServiceNow ticketing system
- Assign the asset in CMDB to the user
- Contact the user and schedule time to replace old Laptop with new
- Verify user has current data back up
- Review user applications
- Mapped drives
- Network printer names
- Image and deploy new laptop to client user
- Restore data, mapped drives, printers and ensure user has the applications they had on the old laptop summary in closed notes everything was completed
- Good troubleshooting skills for both hardware and software
- Imaging experience
- Must be detailed and process-oriented
- Able to work independently following detailed steps, documenting troubleshooting steps taken, and maintaining daily ticket status
- Good verbal and written communication skills
Vacancy expired!