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R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organizations infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Patient Access Scheduler (PAS) will be responsible for clerical and reception duties associated with patient scheduling and registration. This position handles a large volume of incoming calls and navigates between multiple systems to schedule with various departments. The PAA works in a fast-paced environment and is the first point of contact with patients where they are expected to display strong customer service and communication skills to properly assist patients.
The successful candidate will need to be highly organized and dedicated to customer service.
Responsibilities:
First point of contact interacting with patients over the phone or in person.
Handles a high volume of incoming calls.
Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols.
Responds to questions and concerns and directs them to appropriate location or department.
Provides on-going communication with clinical staff regarding real-time patient status.
Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.
Multitasks between several different technology systems to complete functions.
Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.
Informs patients of possible co-pays and deductibles needs to be paid at the time of service.
Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.
Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients.
Performs all other duties and projects as assigned.
Required Qualifications:
High School Diploma or GED (medical education/certification a plus).
At least one year of high-volume call center experience
Strong Customer Service Experience (healthcare environment a plus).
Experience navigating between multiple computer program systems simultaneously.
Ability to handle a large volume of incoming calls.
Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams.
Typing skills (minimum 28WPM preferred).
Must be able to stand, walk, sit and move freely for extended periods of time
Must be able to work in a patient care environment with exposure to infection and/or contagious disease.
Attention to detail
Schedule Flexibility a plus!
Desired Qualifications:
Experience within a hospital or medical environment assisting patients
Working knowledge or experience with medical terminology
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovative and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Text R1 to 97211
Vacancy expired!