Vacancy expired!
- Develops and maintains process documentation and technical project documentations for Agency Services. Understands the user’s view of the processes and can put procedures in a logical sequence.
- Independently support multiple projects and processes through researching and writing deliverables and documentation.
- Independently coordinates and supports all aspects of assigned documentation from development to delivery.
- Networks with and leads discussions with Subject Matter Experts, business analysts, developers, project managers, etc. to support projects and processes.
- Proactively seeks project teams and technical staff’s feedback and proposes enhancements to documentation based on feedback.
- Independently identifies and proposes new documentation based on gaps or process enhancements.
- Independently identifies existing document and deliverable updates and communicates changes to the team to ensure all deliverables and documentation is updated accordingly.
- Takes ownership of documentation as needed and understands the big picture and relationship between documentation, written deliverables and the success of the project.
- Sets up weekly status meetings to answer questions and obtain status updates for projects.
- Follows-up with manager on status and communicates any roadblocks, issues, knowledge gaps, and success stories.
- Proactively identifies and proposes new writer projects and project schedule to the Agency Services leadership and follows through with the Manager.
- Develops on-line source documentation as appropriate.
- Maintains documentation libraries and subscription lists.
- Identify, create, revise, and maintain documentation and templates.
- Ensures appropriate control access/use of documentation materials.
- Maintains application and user documentation.
- Ensures messages and terminology is consistent across all written materials.
- Researches and completes documentation requests.
- Communicates accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Ability to work in a team environment.
- Strong communication skills; both written and spoken.
- May oversee the writing, editing, publishing, and distribution of specification documents.
- May review various resources and prepare analyses or summaries.
- May train others.
- Experience in technical writing or communications work.
- Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; of departmental policies, procedures, and regulations.
- Skill in the use of office equipment.
- Ability to conduct research; to compose, review, illustrate, and edit technical documents, materials, and reports; to communicate effectively.
- 8 Years of experience in writing, proof-reading, editing, compiling, and publishing technical documentation • Required- Associate degree in Engineering, Technology, Business, Communications, or related field • Required- 8 Years - Proficient in Microsoft Word, Excel and Power Point• Required – 4 years - Experience maintaining SharePoint document library• Highly Desired - 4 Years - Experience in writing and delivering software documentation • Required – 4 years - Proficient in developing and maintaining documentation standards, including style guides, templates, and style sheets for consistency across various authoring environments• Required- 8 Years - Strong and consistent attention to detail• Required- 8 Years - Comprehensive written and verbal communication, interpersonal, presentation, analytical, organization, follow-up, and project management skills. • Required- 8 Years - Strong prioritization skills and the ability to handle multiple projects simultaneously and meet deadlines as well as the ability to converse effectively with all levels of employees.
Vacancy expired!