Vacancy expired!
- Implementation engineer aiding in the deployment and maintenance of LAN, WAN, and wireless networks.
- Network LAN/WAN infrastructure support including switches, routers, web-filters, load balancers and monitoring services.
- Contact voice and data network carriers for services and support issues.
- Voice system administration and support, including applications that involve call-path monitoring, call center scripts and applications, phone MACs, voice mailbox, emergency responder and any third-party add-on. The Call Center is 24x7 and support is also 24x7.
- Acts as a backup for the Senior Network Engineer for firewalls and security systems.
- Documentation of network infrastructure and standards and practices.
- Installation, configuration, and maintenance of LAN/WAN infrastructure, network security, and servers
- Troubleshoot, repair, maintain, install, and perform testing on network peripherals, data communication and computer network systems. Assemble, install, configure, and test units of LAN and WAN requiring use of standard upgrades/protocols
- Install software, patches and upgrades for network hardware as needed to ensure security and stability.
- Works with the Support center to ensure adequate monitoring and alerting for all network infrastructure nodes.
- Perform preventative maintenance on all data communication and/or peripheral equipment. Test and adjust to appropriate standards
- Works with vendors to implement or remove low voltage cabling as necessary.
- Attain and maintain a reliable technology infrastructure for our client that results in a high degree of information protection, ease of access, and integrity of member information, as well as maximizing the use of current technology to enhance internal business procedures.
- Vendor Management including key relationships, contracts, and service level management.
- Learn basic functionality of our financial system as it relates to networks, servers, call center and peripheral appliances.
- Must possess strong oral and written communication skills.
- Provide level 2 support to the Technical Help Desk as well as end users as needed.
- Must be willing to perform 2nd level On Call responsibilities after hours and on weekends as part of an on-call support team.
- Support the IT Operational processes, change, incident, and problem.
- Occasional after-hours work as necessary
- Actively participate in continuous improvement and corrective action activities
- Perform other duties as assigned
- Demonstrates continues Improvement: Service Quality, Monitoring, Process efficiencies.
- Keeping abreast of industries technological solutions and strategically positioning our client to take advantage.
- Strong knowledge of Cisco Routing and Switching protocols. Able to perform in-depth troubleshooting of network issues.
- Strong knowledge of Cisco phone systems; knowledge of Cisco Call Center Express would be extremely helpful.
- Knowledge of basic Windows server and Active Directory architecture are also desired.
- Previous experience with Firewalls, IDS\IPS, and web traffic filtering.
- Able to create accurate and detailed documentation and diagrams of networks and intended traffic flows.
- Knowledge of SDWAN concepts.
- Current knowledge of Industry Best Practices relating to Network and Telecom disciplines.
- Bachelors’ degree in a related field or the equivalent combination of education/certifications and experience. CCNA Minimum required.
- 5+ years of progressive Network and Security experience.
- 5+ years of experience managing large complex network
- Familiarity with Telecommunications services (T1s, MPLS, ISP services, voice services, etc.)
- In depth knowledge of Routing, Switching, TCP/IP and DNS
- In depth knowledge of firewall concepts.
- Knowledge of ITIL Foundation a plus.
- Ability to effectively present information in one-on-one and small group situations to team members and management of the organization
- Voice systems administration and support (VoIP, PBX, SIP, Queues, and Unified Messaging).
- Ability to work under pressure and within specific guidelines
- Ability to manage multiple projects with multiple priorities, coordinates internal and external vendors, and communicates to management.
Vacancy expired!