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Hello Professional, Hope you doing good, Greetings form HCL P lease find the job details
Title : Desktop Support Manager Type : Fulltime Location: Livonia, MI Business Skills: · Experience in EUC and FSO Management · Ability to work in a Matrix managed environment · Ability to interact with customers so as to ensure that the service is polite, efficient and responsive · To work through issues analytically to a successful conclusion · Ability to communicate at different levels within the organization, including Key Business Stakeholders · Ability to understand best practices internally/externally on EUC/ DWP related activities. · Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etc Qualification and Experience · 8+ years EUC/FSO experience, with at least 5 years in a leading role. · Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc) and other reporting tools · ITIL professional will be preferred · Good knowledge on ITSM tool Sets, AMDB/CMDB configurations and implementation · Ideal candidate would have project management experience (desktop deployment, migration projects, Asset Refresh activities) · Ideal candidate would be expected to have a 5 years experience of IT Infrastructure, Contract and Vendor Management in a corporate environment. Regards , Karthikeyan R Talent Acquisition Group Direct: +1Vacancy expired!