Vacancy expired!
We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of UWM's operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.
WHAT YOU WILL BE DOING- Administration of Cisco Voice Applications and third party tools
- Monitor communication server clusters to ensure peak performance
- Troubleshoot, analyze, and resolve system outages and trouble tickets
- Provide capacity, performance, uptime and security reporting
- Maintain up-to-date documentation of system design, operation and procedure manuals
- Assist with project implementations and other tasks as requested
- Participate in rotating on-call coverage or emergency response as needed
- Provide in-person training and support to team members
- Mentor other telecom team members
- 5+ years of experience in the administration of Cisco Unified Communication systems, specifically:
- Cisco Unified Communications Manager
- Cisco Unity Connection
- UCCX
- CUBE/Gateway troubleshooting experience
- Experience supporting call recording applications
- Vendor Relationship Management
- Ability to communicate effectively with leadership, team members and clients
- On-site attendance Monday-Friday, 9AM-6PM
- Experience with VMware servers
- Experience with Cisco Jabber
- e911 experience
- CCNP Collaboration certification
- Experience with scripting/API
- BS or BA degree in networking, telecommunications or information systems
- Experience with WebEx administration and troubleshooting
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Great Lakes Coffee Roasting Company
- Indoor/outdoor caf with Wi-Fi
Vacancy expired!