Job Details

ID #20228830
State Michigan
City Southfield
Job type Permanent
Salary USD Market Market
Source Stefanini
Showed 2021-09-25
Date 2021-09-24
Deadline 2021-11-22
Category Et cetera
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Helpdesk Technician

Michigan, Southfield, 48034 Southfield USA

Vacancy expired!

Provide technical end-user support via telephone and emailProvide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must be able to multi-task and handle assigned duties while assisting end-users.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Support multiple client accounts. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take customer support calls during the duration of your shift.Familiarity with a call center environment. Familiarity with ticketing system. Familiarity and good working knowledge in PC hardware and software troubleshooting.Must be willing to work overnights and weekends.Fresh graduates are encouraged to apply.

Vacancy expired!

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