Vacancy expired!
Credit Acceptance is proud to be an award-winning company! Our history of excellence and growth has resulted in many exciting career opportunities.
For the 7th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members have created a world-class culture that promotes a positive workplace and drives us to succeed, making us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.
Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.
Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work! Credit Acceptance is quickly growing and we have a variety of opportunities.
Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance.
Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within.
Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work. About this Position : Utilize logic while skip tracing using various tools to locate new information about customers and vehicles to provide to the Repossession Contractor.
Ask fact finding questions to help obtain contact information for customers and to identify vehicle locations to communicate to the repossession contractors to aid them in their repossession efforts, as needed.
Assist with voluntary vehicle surrenders, as needed. Outcomes and Activities : Obtain and Share Information : Skip trace (over the phone and internet) to locate the customer and confirm the vehicle location.
Communicate the vehicle location information to the assigned repossession contractor to aid in recovery of the vehicle. Handle Phone Calls : Make outbound calls and receive inbound calls as a means of obtaining new leads.
Adhere to Policies / Processes : Remain compliant with policies, processes and legal guidelines; adhere to the Operations Attendance policy.
Perform all other duties as assigned. Work onsite at the assigned Credit Acceptance location. Requirements : High School Diploma or GED.
Previous Skip Tracing experience. Experience making logical assumptions with information given. Preferred : Previous customer service experience.
Working Knowledge of MS Office and Internet experience. Operate office equipment (copy machines, fax, telephone, and keyboard).
Experience in the finance or automotive industry. Knowledge and Skills : Logic - Understand account history; critical thinking, problem solving, ability to reason Ownership - Own performance, receptive to feedback;
applies feedback to improve; active participant in training & coaching sessions; positive attitude Compliance- Work in accordance with all Company policies and procedures and only conduct searches with a permissible purpose;
communicate in a professional and confident manner Accuracy- Maintain attention to detail; accurate documentation; provide contractor with the best information available Trust Building- Create and build trust;
positive and collaborative approach to creating resolution; work independently and in a team environment Efficient -Manage time well;
maintain focus; ability to multi task; work with a sense of urgency; select the appropriate skip tool to resolve the account Company Values : To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work : Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful : Value teamwork, share successes, appreciate others and communicate in a way that promotes trust. Insightful : Make timely, well considered decisions, create innovative solutions and continuously learn.
Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Training & Schedule Requirements : Training : Monday through Friday;
8 : 00 am - 5 : 00 pm Virtual training will be conducted Schedule : Monday - Friday 10am-7pm, One Saturday a month 8am-12pm, weekday flex Targeted Compensation : Starting at $15.
50 / hour, plus uncapped monthly bonus potential This position will work from home until further notice. INDSER #zip Our Company Values : To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work : Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust. Insightful : Make timely well considered decisions, create innovative solutions and continuously learn.
Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Expectations : Work onsite at the assigned Credit Acceptance work location or territory Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Interested?
Does this position align with your career goals? Do you meet the required qualifications? Do our PRIDE values resonate with you?
Perfect! We want to hear from you. Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.
If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more.
We’re proud of our culture and are happy to share why let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer. California Residents : Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Vacancy expired!