Vacancy expired!
Location: Southfield, MI Description: Our client is currently seeking an IT HELPDESK SPECIALIST in Southfield, MI.
This job will have the following responsibilities:- Provide second level troubleshooting for standard hardware/software.
- Install, configure and troubleshoot laptops, desktop workstations, printers, scanners, digital signage and video conference units.
- Image laptops and desktops using SCCM and Symantec Ghost.
- Create network print queues and set up printers.
- Answer end-user inquiries regarding computer software and hardware operation to resolve issues.
- Provide daily end-user support/desktop/server/application upgrades.
- Document all processes and procedures.
- Set up and remove hardware/equipment for employee use, performing or ensuring proper installation of cable, operating system and appropriate software.
- Support specialized engineering software installation (AutoCAD, UG, Fides, CATIA, Solidworks).
- Software deployment and patching.
- Troubleshoot/upgrade/maintain hardware and corporate software applications.
- Modify and customize commercial programs for internal needs.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities using the ticketing system.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors for service.
- Confer with team members, end-users, and management to establish requirements for new systems or modifications.
- Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
- Support and work with all IT Teams to meet objectives.
- Asset management and inventory of all computer equipment.
- Research, evaluate and recommend system technologies to support business requirements
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Determining causes of operating errors and deciding what to do about it.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Computer System Knowledge
- Has a good working knowledge of hardware systems and software systems so that he/she can provide the needed support to users.
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Actively looking for ways to help people.
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Minimum of 3+ years' work experience in computers, second level troubleshooting.
- Associate's or Bachelor's degree from a college or university with an Information Technology, Computer Science or Information Systems emphasis preferred
- Experience with Windows 7 and 10, Microsoft Office 2013 and GSuite
- Experience with Active Directory and Microsoft Networking environment
- Experience with Helpdesk support, SLA, escalation processes and procedures.
Vacancy expired!