Field Service Technician

Job Description

• Responsible for providing exceptional customer support to our internal and external customers.
• Provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth products.
• Provide field service, repairs, replacement and installation services of Bosch Rexroth products and components for customers.
• Troubleshoot customer concerns, both on-site and over the telephone or emails.
• Perform in-house service repair of Bosch Rexroth products or components.
• Facilitate and participate in customer maintenance training, both in-house and/or on-site at customer locations.
• Actively support and participate in the selling effort of field service, spare parts, and paid training services.
• Determine and recommend suitable service parts for customer installations.
• Maintain a safe and clean work environment and Continuously improve, process and deliver conforming quality products and services to internal and external customers per the Bosch Rexroth Quality system.

Qualifications

• SPECIALIZED KNOWLEDGE: Technical knowledge of mechanical, electrical, pneumatic systems typically used with automated systems/machines.
• Comprehensive product knowledge of the Bosch Rexrothtransport conveyor products, applications, function and bill of materialdetails.
• Computer system knowledge in Word, Excel, Outlook and SAP.
• Sound interpersonal communication (both written and verbal) skills.
• Ability to work independently and in teams.
• High technical accuracy. Excellent typing skills.

• MINIMUM EDUCATION EXPERIENCE REQUIREMENTS: High School diploma/GED.
• 2 years technical training preferred.
• 3 years of Bosch Rexroth transport conveyor product knowledge and applications or commensurate related experience with similar equipment.
• Willingness to travel 50% to 75% of work week, including occasional weekends and holidays.
• Hold a valid driver's license.

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRSTRobotics (For Inspiration andRecognition of Science and Technology)
• AWIM(A World In Motion)

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.