Job Details

ID #21745519
State Michigan
City Troy
Job type Permanent
Salary USD TBD TBD
Source TYLER TECHNOLOGIES INC
Showed 2021-10-27
Date 2021-10-26
Deadline 2021-12-24
Category Architect/engineer/CAD
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Deployment Engineer

Michigan, Troy, 48007 Troy USA

Vacancy expired!

Position Description Job Title: Deployment Engineer Date: Se pt 20 21 Department/Group: Technical Services Grade:

Reports To:

Exemption Status:

Position Summary The Deployment Engineer installs , migrates, upgrades, and configures hardware, and Tyle r s oftware for on prem ise customers and AW S environment s . M anagement of AWS environments , and continued growth in ever e volving infrastructure , Hyper visors, Server O perating S ystems, and AWS tech nology provides a n exciting and challenging work environment .

Principal Duties
  • P erform s installation and upgrade services for new and existing clients according to sch e dule .
  • Install s and configure s databases on Microsoft SQL Server , and AWS RDS.
  • Install s and configure s web servers and deploy web products to clients .
  • Provide s technical training to clien ts regarding software installation procedures , and more as needed .
  • C onsults with other departments during various phases of sales and implementation processes to ensure proper d eployment procedures are followed , and on schedule.
  • Documen ts results of service work performed for use by internal staff and customers .
  • Position may require either travel to client sites or off-hours coverage based on customer demand.
  • M anagement of AWS environments and deploymen t of new cloud technologies as necessary.
  • Performs other d uties as assigned.

Scope and Impact (Accountability) The Deploy ment Engineer interacts directly with clients to meet and/ or exceed stated departmental installation goals. This position is also a revenue genera ting position. This has a moderate impact on the company . Complexity The Deployment Engineer must be able to:
  • Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respec t for the client.
  • Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Build rappo rt with clients to turn what may be a negative situation into a positive customer service experience.
  • Manage and prioritize multiple and often conflicting tasks while working independently .
  • Demonstr ate effective communication skills with a wide range of cl ients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate ans wers in a pleasant manner .
  • Work through technical issues with cust omers .
  • Present to the client a courteous, highly professio nal attitude.

Education, Experience and Special Sk ills
  • Bachelor's d egree in c omputer s cience, MIS, or comparable wo rk experience.
  • Experience administering and installing app lications on Windows or Linux servers .
  • Experience installing or configuring the Microsoft SQL Server database engine .
  • Working knowle dge of server hardware and network co nfigurations .
  • Working knowledge of AWS or Az ure services.
  • Basic knowledge of web server technology, .NET framework, and SSL securit y .
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, tec hnical environment.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstr ated ability to maintain a positive, professional attitude.

Additional Compensation The Deployment Engineer may be eligib le for t he following additional compensation:

  • Travel Premium
  • Cell phone p lan reimbursement

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Location

Troy, Michigan

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Apply Online Requisition Number:2021-1199 INDPS #DICEPS Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Vacancy expired!

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