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Collection SpecialistLooking for a company that feels like family? Can you imagine finding that company AND getting in on the ground floor of a fantastic organization? We are building the #1 flooring company in America and looking for exceptional talent to grow with us. We love helping our customers transform their homes with floors that memories are built upon and guarantee those floors will be there for a lifetime. Hunter Financial, part of Refloor, is looking for a motivated individual who loves building trustful and long-lasting relationships with customers. Essential Duties & Responsibilities:
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Qualifications & Skills:
Proven experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
High school diploma
Requirements
Customer service experience
Debt collection is preferred
Benefits
Hourly wage $16-$20
Health insurance
Dental insurance
Life insurance
Vision insurance
401(k) with employer match
Paid time off