Vacancy expired!
- Receive incoming calls from the Client and provide first level support.
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards.
- Document each call verifying customer information and including all troubleshooting steps.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
- Attend training sessions as required.
- Participate in team projects that enhance the quality or efficiency of Service Desk delivery.
- Assist in special product-related issues as needed developing business and technical writing skills.
- Perform other duties, as assigned.
- Knowledge of Citrix and VPN. Experience in healthcare information technology is an advantage.
Vacancy expired!