Vacancy expired!
- Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps.
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/ group.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Routinely contribute to the Knowledge Base.
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
- Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed.
- High School diploma (Associates Degree in CS/ IT Preferred) or equivalent required.
- 0 - 1 years of experience in a service desk environment.
- Experience resolving escalated customer and vendor issues.
- Previous Experience in healthcare information technology (This will be a plus).
Vacancy expired!