Vacancy expired!
Responsibilities
- Provides inbound phone or web software support to resolve client inquiries and problems which are easily resolved.
- Analyzes data reports, forms and web technologies commensurate with level of training and understanding.
- Determines whether to resolve issues personally or refer to a more experienced team member.
- Reads and writes SQL to resolve basic issues.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tyler's client management system to create, track and/or update details on the specifics of client issue(s).
- May submit client issues to development team for resolution as needed.
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
- Demonstrates awareness of adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics and Anti-Harassment policies.
- Performs other duties as assigned.
- Effective decision making and problem solving skills involving troubleshooting basic to moderate issues
- Strong organizational skills
- Excellent written and verbal communication skills
- Effective analytical ability, particularly in a technical environment
- Excellent interpersonal skills
- Knowledgeable with Microsoft Office
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
- Exposure to relational databases or SQL a plus
- Knowledge and understanding of software development tools a plus
- Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
Vacancy expired!