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Job Details

ID #21622410
State Michigan
City Troy
Job type Permanent
Salary USD TBD TBD
Source TYLER TECHNOLOGIES INC
Showed 2021-10-24
Date 2021-10-23
Deadline 2021-12-21
Category Systems/networking
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IT Specialist - End User Services, Project Team

Michigan, Troy, 48007 Troy USA

Vacancy expired!

The IT Specialist supports the technological needs of Tyler's employees in the areas of advanced Help Desk issues including hardware and software support. As a member of the IT Projects Team, they will work on the implementation and rollout of specific software and it projects. As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Troy, Michigan | Yarmouth, Maine | Dayton Metropolitan Area, Ohio

Travel

0-5%

Responsibilities

  • Install and maintain Tyler approved software.
  • Troubleshoot and repair hardware issues related to computers.
  • Work with other IT Specialists on special End User Services projects, such as software, hardware or security protocol implementations.
  • Provide end-user support for Tyler's internal customers via telephone, email and in-person.
  • Document customer interactions and issue resolution using appropriate helpdesk tracking system.
  • Configure, maintain, and troubleshoot printer related issues.
  • Proficient with use and repair of all Microsoft Operating Systems, Microsoft Office Applications and computer threat detection and removal.
  • Troubleshoot issues related to Active Directory, Exchange and Server Operating Systems.
  • May be required to lift 30 pounds (servers and other computer related hardware) on a weekly basis and bend and work in restrictive spaces such as under desks.

Qualifications

  • Bachelor's degree in computer science or equivalent experience/certification.
  • Typically requires at least 3 years' IT experience in a business environment, but will consider recent college graduates.
  • IT certifications such as MCP, Network+ and/or CCENT a plus.
  • Demonstrated or has previous experience installing, configuring and/or supporting operating systems, PCs, printers and other hardware.
  • Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
  • Excellent customer service, organizational, interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
  • Prior project management or software implementation experience is helpful.
  • Demonstrated ability to maintain a positive, professional attitude.

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $33,072 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online Requisition Number:10-21-152 INDCORP #DICECORP Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Vacancy expired!

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