Vacancy expired!
Your mission as a
Software Support Specialist is to investigate, diagnose and solve complex technical problems. In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. We're looking for team members who are adept at helping clients solve technical challenges and who have an abiding curiosity and drive to support our amazing public sector clients as they help their communities. Responsibilities- Provide high-quality phone and email support of Tyler's New World Public Safety software applications
- Perform extensive troubleshooting of key software and hardware components to closure
- Take ownership of technical incidents and coordinate resolution with product development team when necessary
- Replication of complex client issues
- Train clients in system operation and software functionality
- General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
- Experience with Unix would be a plus
- Readiness to learn new technologies at lightning speed
- Commitment to providing an exceptional experience to our clients
- Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
- SQL Experience highly preferred
Vacancy expired!