Job Details

ID #46084516
State Minnesota
City Bayport
Job type Permanent
Salary USD TBD TBD
Source Robert Half
Showed 2022-09-29
Date 2022-09-28
Deadline 2022-11-26
Category Et cetera
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Help Desk Analyst III

Minnesota, Bayport, 55003 Bayport USA

Vacancy expired!

Description

Service Desk Agent Job PurposeOffer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.Service Desk Agent Job Duties• Responding to support requests via ServiceNow or phone• Training other staff members on troubleshooting and diagnosing problems• Writing, editing, and revising training manuals for new and updated software and hardware• Writing, editing, and revising knowledge articles• Diagnosing system errors and other issues• Following up with customers to ensure full resolution of issues• Installing or changing software to fix issues• Remotely accessing hardware or software for clients to make changes and fix problemsService Desk Agent Skills and QualificationsStrong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with PC Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems, and Specific Knowledge of other required Computer Systems for different work environments.

Requirements

ServiceNow Platform, MS Windows 10, PC Hardware, Enterprise Software

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Vacancy expired!

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