Vacancy expired!
Description
There is an opportunity to join the team at Robert Half, as a Help Desk Analyst! We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job's main duty is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. This Analyst job sometimes includes covering alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Non-Profit field has an opening for a long-term contract / temporary to full-time opportunity. Located in Brooklyn Park, Minnesota, this Help Desk Analyst II role will be a long-term contract / temporary to full-time opening.Your responsibilities- Provide guidance to Tier 1 support and team members- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- Sound written and verbal communication skills - The ideal candidate has ITIL certification- Solid understanding of Microsoft Office- Microsoft Windows 10 experience- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- A experience in candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction- One or more programming or scripting language skills required- Ability to multitask and attention to detail are critical- Able to work independently with a minimal amount of oversight - You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude- Strong problem-solving skills Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).Vacancy expired!