Customer Service - Concierge Support Specialist

Job Description

The Concierge Support Specialist is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards.

• Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events.
• Book customers for BMW Driving School Programs using a web based reservation system.
• Track customer waitlists, voucher verification requests and refund approval requests using a web based CRM platform.
• Maintain accurate customer records and notes in respective systems to support the program.
• Develop customer relationships that contribute to business objectives and promote customer loyalty
• Research and resolve customer questions and issues to ensure customer satisfaction and retention
• Process tickets using a web based system to escalate customer issues as needed

Qualifications

• Minimum of High School Diploma
• 0-2 years of experience working in a call center environment
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and web based applications
• Knowledge about brand loyalty and concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership, empathy, communication, and team orientation

Additional Information

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)