Vacancy expired!
Configuration Lab TechnicianShifts 1st or 2ndAll training is on First Shift.This is an on-site position.The Configuration Lab Technician will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. This is a technician role in a light industrial I.T. warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Configuration Lab Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. The position will be involved in data entry for status and reporting information. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met. Specific Duties and Responsibilities: Configuration Project Management including following detailed specifications for the setup, configuration and testing of customer equipment; setting up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers, network equipment, etc.); completing customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments; tracking and recording of inventory required for projects; preparing configured equipment for shipment; assisting with data management involving configuration status, schedules and project deliverables; assisting with the daily maintenance, clean-up and organization of the Configuration center. Customer and Vendor Interface and Communication including developing a thorough understanding of the customer's configuration process which involves professionally interfacing directly with customers to gather configuration information as needed; documenting and troubleshooting vendor equipment exceptions; contributing to process documentation; participating in project-related meetings as needed; and assisting with job status reporting via Microsoft Office and other client tools. Qualifications and Experience Required:
- High School Diploma
- Minimum 2-year technical degree in related field or equivalent relevant industry experience
- Basic PC and other IT equipment troubleshooting skills
- Knowledge of various Microsoft operating systems
- Minimum 1-year related experience
- Proficiency in the Microsoft Suite tools
- Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
- Prior experience or familiarity with ERP software applications
- Excellent verbal and written communication skills and customer service skills including the ability to communicate effectively across multiple departments
- Ability to accurately track, troubleshoot and problem solve
- Enthusiastic with exceptional organizational skills
- Ability to manage one's own time effectively (self-starter)
- Physically able to lift PCs, servers, peripherals and network equipment
- Configuration Lab experience a plus
- LAN/WAN certification(s) a plus
- Microsoft Certifications a plus
- CCNA or other related certifications a plus
Vacancy expired!