Vacancy expired!
Description:The Service Desk Technician is responsible for supporting all Bailiwick field-based activities including providing support to our vendor partner technicians which at times requires troubleshooting and issue resolution. This position also involves data entry for status and reporting information. Specific Duties and Responsibilities: Project Support Activities including developing a thorough understanding of the project’s Statement of Work (SOW); completing pre-notification calls to project sites and technicians; performing technician “check-in” and “check-out” interviews; escalating issues to assigned resources as needed; collecting required project data and information; and value selling of Bailiwick products/services. Positive Communication including utilizing Bailiwick’s systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Bailiwick’s network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement. Req 1850- Service Desk 2 Experience: 2 Years Help Desk experience. Good communication and documentation skills. General IT skills with experience in low-voltage device support a positive. Strong preference is onsite Tuesday-Thursday. Shift: 6:30pm-3am M-F. Full timeSkills:Cable, help desk, LAN/WAN, field supportTop Skills Details:Cable, help desk, LAN/WAN, field supportAdditional Skills & Qualifications:Strong customer service and communication skills. They will be supporting external users so will need to be comfortable with this.Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Vacancy expired!