Vacancy expired!
Service Desk Technician 2 - Contract - Chaska, MN or REMOTEThese are Technical Customer Support Sun - Thurs 1:00 PM - 9:30 PM (5 days X 8 hours)The Service Desk Technician 2 is responsible for supporting all Companies field-based activities including providing support to our vendor partner technicians which at times requires troubleshooting and issue resolution. This position also involves data entry for status and reporting information.Responsibilities
- Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); completing pre-notification calls to project sites and technicians; performing technician "check-in and "check-out interviews; escalating issues to assigned resources as needed; collecting required project data and information; and value selling of Company products/services.
- Positive Communication including utilizing Company 's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Company 's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
- Minimum 1 years relevant business experience
- Some College or Technical School preferred or equivalent related experience
- Overall experience working in LAN / WAN environments
- Prefer prior experience or familiarity with service ticketing systems
- Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services) a definite plus
- Proficiency in the Microsoft Suite tools
- Excellent communication and customer service skills
- Ability to listen and accurately track and collect information
- Enthusiastic with exceptional organizational skills
- Experience with SharePoint a definite plus
- Any relevant certifications a definite plus
Vacancy expired!