Job Details

ID #46269213
State Minnesota
City Columbiaheight
Job type Permanent
Salary USD TBD TBD
Source Wipro Ltd.
Showed 2022-10-07
Date 2022-10-06
Deadline 2022-12-04
Category Et cetera
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Administrator

Minnesota, Columbiaheight 00000 Columbiaheight USA

Vacancy expired!

Job description:

Technical

• Three to four (6-8) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Experience with Anti-spyware and Anti-virus software.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.

• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)

• Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc)

• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

Non-Technical

• Good Customer management skill

• Good in oral and written communication

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work

Vacancy expired!

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