Job Details

ID #15280822
State Minnesota
City Duluth / superior
Job type Full-time
Salary USD TBD TBD
Source Broadridge
Showed 2021-06-09
Date 2021-06-09
Deadline 2021-08-08
Category Et cetera
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Associate Client Support Rep (JR1027532)

Minnesota, Duluth / superior, 55801 Duluth / superior USA

Vacancy expired!

Job Description

Broadridge is growing. We are seeking an Associate Client Support Representative to join our Duluth, MN office located at 525 S Lake Ave. In this role, you will maintain efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques use the digital tools we provide.

Responsibilities:

  • Call Handling
  • Inbound calls – High call volume (50-100 calls per day)
  • Outbound calls – Product support and customer education
  • Log call notes in CRM and JIRA
  • Customer Relationship Management
  • Maintain client relationships focused on customer happiness and retention
  • Educate clients on product and program improvements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
  • Customer Education
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
  • Troubleshooting/Case Management
  • Research previous and current account activity to resolve issues or answer questions
  • Enter issues for Development to further investigate
  • Close case and follow up with customer on resolution

Qualifications:

Why should you join Broadridge?

  • Since 2015, Broadridge has been named by FORTUNE as one of the 'World's Most Admired Companies.' We were honored to have recently been added to the S-P 500.
  • We have also been rated as a 'Best Company to Work for' in NY State for 10 consecutive years.
  • Broadridge values diversity and inclusion. We have won several global diversity/inclusion awards including 'Best Place to Work for LGBT Equality,' Bronze Award in the 'Opportunity Now' Benchmark and the Women's Forum on New York, among others.
  • More than 5,000 brands entrust us to deliver essential communications to their clients.
  • We will provide you with a platform to build strong professional working relationships with clients, fellow associates and management.
  • You will receive an excellent benefits package which starts as of date of hire, including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, life insurance, tuition reimbursement, disability benefits, 401k with company match and much more.
  • You’ll enjoy a generous paid time off program including vacation, personal holidays, sick time and paid company holidays.

Broadridge, a global fintech leader with $4 billion in revenue, provides communications, technology, data and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency and generating revenue growth.

Broadridge employs approximately 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status.

"Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

US applicants: Click here to view the "EEO is the Law" poster.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [emailprotected]

Vacancy expired!

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