Vacancy expired!
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing
your life's best work.(sm) This Product Manager role combines proactive/strategic thinking, solution-oriented, exceptional communication skills, and the ability to guide a team responsible for the day-to-day execution of our product development requirements on the HRdirect HelpDesk in ServiceNow. This Product Manager also must be partner driven and have an exceptional ability to work with cross-functional stakeholders, incorporating feedback, and driving alignment. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:- Configuration and analyst activities for the global HR Help Desk stack of technologies and capabilities.
- Work closely with the Product Management Directors, Technology Leaders, Technology Enablement and Product Analysts to understand and execute the strategy, vision, and roadmaps for HR Help Desk ServiceNow product.
- Collaborate on the strategic design of the HR Help Desk, considering the global impact of product solutions.
- Clearly articulate business requirements and opportunities for the problems we are trying to solve
- Serve as a subject matter expert for ServiceNow, particularly the HRSD platform, and a leader in the Product Management team responsible for all aspects of the planning and execution lifecycle associated with their products and capabilities.
- Support, expertise, and future insights for all the technology connection points within the HR Help Desk ecosystem including but not limited to OmniChannel telephony solution connections.
- Translate product strategies and designs from your assigned stakeholder groups into harmonized product implementation activities in partnership with Technology Enablement, Project Management and Delivery Management teams.
- Develop and maintain deep partnerships and relationships with operational and other cross-functional leaders and jointly develop plans to achieve large-scale value
- Establish and maintain influential relationships with relevant stakeholders in Human Capital, Optum Technology, and across the organization. Build relationships, uncover dependencies, build internal support for initiatives, and influence stakeholders
- Coordinate with internal teams to prioritize enhancements, break/fix issues, and projects, making strategic recommendations/tradeoffs as necessary
- Remain acutely aware of the team's deliverables and communicate the team's prioritized list of work to be delivered
- Coordinate execution and the completion of projects to meet business results by leading cross-functional team in the development of solutions
- Seek to learn the businesses the HRdirect HelpDesk is supporting and devise innovative ideas to share with key Human Capital partners
- Partner with Technology teams to resolve technical issues and strategize on technology infrastructure and processes
- Partner with Delivery Management team to identify metrics and success criteria to create transparency and visibility into program success and/or improvement areas
- Incorporate metrics in team delivery processes and execute continuous improvement initiatives
- Assist team in identifying and executing tasks that fill in gaps in work streams, supporting implementation, and other needs that may arise
- Serve as an escalation point for unresolved vendor-related issues and engage the necessary internal Technology teams as needed
- Guide product team members and offer professional development opportunities to the extent possible within your control. Provide support for day-to-day responsibilities
- Ability to collaborate within and navigate a complex, matrixed organization
- Ability to effectively drive people, process and technology change in a dynamic and complex operating environment
- Excellent oral and written communication skills. This includes the ability to explain system concepts and technologies to business leaders, as well as business concepts to technologists, and the ability to sell ideas and processes internally at all levels and especially to senior leadership.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, high attention to detail, and ability to multitask
- Comfort working in an evolving environment with a critical ability to convert ambiguity to clarity
- Bachelor's degree, or relevant experience
- 5+ years ServiceNow experience
- 4+ years of people management experience
- 4+ years leading, developing, mentoring and coaching teams
- 3+ years of experience supporting Human Resources function
- ServiceNow HR Service Delivery module and/or HR Portal experience
- Prior Virtual Agent implementation experience
Vacancy expired!