Vacancy expired!
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.Primary Responsibilities:- Analyze and investigate
- Provide explanations and interpretations within area of expertise
- Provide local and remote technical support for United Health Groups shared desktop applications
- Use pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigate non-standard requests and problems, with some assistance from others
- Work exclusively within a specific knowledge area
- Prioritize and organize own work to meet deadlines
- Provide explanations and information to others on topics within area of expertise
- High School Diploma or GED equivalent
- 3+ years of experience with PC operating systems including Windows 7, 8 & 10
- 3+ years of Desktop support experience
- 3+ years of Technology Support experience
- Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Experience with service ticketing / tracking systems
- Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
- Bachelor's degree (or higher)
- Microsoft Certifications
- Information Technology Certifications (CompTIA A+ or Network+)
- Experience using Bomgar and Altiris
- Experience in a Call Center or Customer Service role
- Mobile device support experience (Android and IOS)
- MAC support experience (iPad and iPhone)
- Wireless networking experience
- Experience with ServiceNow
- Written / verbal communication skills
- Enjoys challenging troubleshooting situations and pays attention to details
- Highly motivated individual with excellent consumer facing skill - sets
- Must be a self - starter and able to work independently while being part of a decentralized team
- Ability to lift up to 30 lbs
Vacancy expired!