Job Details

ID #46021399
State Minnesota
City Elkriver
Job type Permanent
Salary USD TBD TBD
Source Optum, Inc
Showed 2022-09-27
Date 2022-09-26
Deadline 2022-11-24
Category Et cetera
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Senior Tech Support Analyst - Telecommute

Minnesota, Elkriver, 55330 Elkriver USA

Vacancy expired!

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing

your life's best work.(sm) You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Monitoring UPS devices on the network
  • Coordinate install/repair jobs with vendors and on-site staff
  • Monitor Change Control tickets via the corporate standard ITSM tool, ensuring this team follows Processes and Policies when working such
  • Provide Technical Support, Provisioning Tasks and Vendor Management and the coordination/prioritization of their efforts
  • Collect data for server moves, switch upgrades, and other data center projects into our required tools
  • Space, power, network provision, and device audits with our current DCIM tool
  • Work with other teams to resolve provisioning issues (e.g. Network Services, Enterprise Storage, NCC, Systems Engineering, and DCF Design Team), Technical issues and/or scheduling of customer requests
  • On-call rotation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma/GED
  • 3+ years of experience with Data Center/Raised Floor/Critical Facility space and support teams
  • 3+ years of experience working in a data center environment or equivalent technology background
  • 3+ years working experience with Microsoft Office Suite

Preferred Qualifications:
  • Bachelor's Degree
  • Experience managing a technical team
  • Experience with rack-mounted uninterrupted power supplies (UPS) devices
  • Experience in data center provisioning with Aperture, Nlyte, or other DCIM tools
  • Experience with HP Service Manager, ServiceNow, or other ITSM support tools
  • Experience with a DCIM product in support of Critical Environments (preferred Nlyte and/or Aperture experience)
  • High and Low Voltage basic knowledge and/or practices
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do

your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#DICE

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