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Job Description
Job Summary: To provide technical support for customers, Repair Department, Customer Service and Sales Department providing assistance in quoting parts, repair, and troubleshooting of Avery Weigh-Tronix equipment. The Customer Service Technician is required to assist all Strategic Business Units in training and support of the Eyecon pill counting machine and also offer support to the Product Management Team.Essential Functions· Offer pre and post-sales support at end user and distributor & engineering level for customer application assistance. Assisting customer on the telephone providing hands on troubleshooting and step by step set up and calibration assistance.
· Assisting customer on the telephone with computer software integration to product interface.
· Provide technical support, fielding questions on Avery Weigh-Tronix products for standard product and special equipment as required by customer applications. Coordinate research with engineering as needed to resolve customer problems.
· Recording data for analysis of scale operation and durability.
· Interface with manufacturing departments with results of field data captured to provide quality and timely improvements.
Qualifications
Knowledge, Skills, Abilities and Education QualificationsKnowledge: Basic computer knowledge, basic knowledge of USB, and Ethernet preferred.Skills: Good verbal and written communication skills, ability to follow directions, quality orientated, strong interpersonal skills, good time management skills, strong problem solving skillsAbilities: Ability to accept and follow instructions for work priorities and work methods. Strong work ethic and self-motivation with minimal supervision. Ability to show flexibility with various work assignments, with ability to plan and manage projects. Must be able to work in a team environment as a positive contributor.Education: High School Diploma or GEDAdditional InformationThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, lift, and reach with hands and arms. Specific vision abilities required by this job include normal vision. Other physical requirements include:
Ability to physically move or assist in moving equipment Stand – up to 10% of time Walk – up to 10% of time Sit – up to 80% of time Use of hands – 66%+ of time Reach of hands and arms – 66%+ of time Lifting up to 10 lbs – 10% - 25% of time Lifting up to 25 lbs – 10% - 25% of time
Additional Information
It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities.
Vacancy expired!