Vacancy expired!
Description
Part- Time PC Support Position (25-35 hours a week). This requires working on site during the hours of 8-5 M-Friday -Responsible for providing day-to-day technical support to employees for a range of hardware and software systems. Provides effective and timely resolution of users' problems, or queries. -Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. -Provide remote and in-person support for employees across multiple avenues of contact, including email, phone, and chat -First and second level support for all company technology including, but not limited to, desktops, laptops, printers, Audio Visual, and IP Phones -Maintain a superior level of customer service -Able to quickly perform root cause analysis -Use Help Desk ticketing system to accurately record all work, requester communication, and resolutions -Take ownership of issues by carrying out problem analysis to implement fixes to restore service to the user as soon as possible; escalate incidents to next tier support team where necessary -Install, configure, and maintain desktop and laptop PCs and peripherals such as printers, and docking stations -Support Microsoft Office products and administration tasks in Office 365 (mailboxes, Distribution Groups, Shared Mailboxes, Multi Factor Authentication). -Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications -Maintains a comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting -Installs, assembles, and configures computers, monitors, printers, and related hardware Interested candidates should contact Sally Lander at Requirements 1+years' previous work experience in a technical customer service role -Experience working in support environment including managing support tickets, diagnostics, escalation routines, and issue resolution closure -Windows 10 Desktop Support- Active Directory basic administration -Office 365 Suite -Desktop Imaging and Deployment Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).Vacancy expired!