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Job Details

ID #43621266
State Minnesota
City Invergroveheights
Job type Permanent
Salary USD TBD TBD
Source FIS
Showed 2022-06-25
Date 2022-06-14
Deadline 2022-08-13
Category Software/QA/DBA/etc
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System Support Analyst Senior

Minnesota, Invergroveheights, 55077 Invergroveheights USA

Vacancy expired!

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 5 - 10%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Application Production Support team (SCE) is a global team (India & US) that is responsible for Decision Solutions applications, with responsibility of:
  • Ticket Management: Requests, Incidents, and Problem Tickets
  • Agile/Project related changes
  • Monitoring - Application and Application Platforms accessed by Decision Solutions across FIS and/or vendor partners.
  • This position will work closely with partnering Service Delivery teams that support Decision Solutions as well. Those team verticals are:
    • Change & Release Management: Decision Solutions (DS) along with Leveraged
    • Software Configuration Management: Decision Solutions Applications as well as 3rd Party Software only used by DS
    • Environment Management: OS Patching coordination, Vulnerability remediation (Nexpose, Qualys and STT-N scans), Performance & Capacity Management]

What you will be doing:

  • Level 1 / 2 support.
  • Ticket Management: Requests, Incidents, and Problem Tickets.
  • Agile/Project related projects/changes (AU related releases/bug fixes)
  • Implementation of Applications and Systems related Monitoring to ensure proactive monitoring/notifications can be escalated.
  • System monitoring]
  • Provides 24 x 7 on-call support for all assigned production-related systems.
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
  • Represents team on cross-functional teams for production, support and development activities.
  • Interacts with internal departments to deliver solutions.
  • Improve methodologies used in the job.

What you bring:

  • 5 or more years work experience in software quality control, systems analysis, system support, software development or related discipline or 3 or more years as a System Support Analyst II
  • Knowledge of the basic principles, processes, phases and roles of application development methodologies
  • Excellent analytical, problem-solving and time management skills
  • Ability to successfully manage multiple concurrent tasks
  • Ability to work well in a fast-paced, high stress team environment
  • Must be highly flexible and adapt to changing priorities
  • Willing to take on responsibilities and challenges

  • Automation Strategies
  • Decision Solutions Product Suite knowledge and/or similar FIS CIO Service Delivery knowledge
  • Leadership Qualities
  • Experience with FIS standards, processes and procedures (Request, Incident, Problem, Change Management)

Added bonus if you have:

  • Mainframe experience
  • Azure Cloud experience
  • ServiceNow experience

What we offer you:

  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A work environment built on collaboration, flexibility and respect
.

Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Vacancy expired!

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