Vacancy expired!
Fun.com, a world leader in online sales of Halloween costumes, T-shirts and knick-knackery of varying degrees of geekitude, is looking for the perfect person to help out our customers. Youll spend your day interacting with customers across a variety of channels, including webchats, phone calls and emails. Youll be able to inform, answer questions and help sell our stuff most of which is pretty cool to people all across the world.
Essentially your job is to make people happy.
Can you turn somebodys frown upside down and take a disgruntled customer and properly gruntle them? Because thats how we like our customers: gruntled. If this sounds like you, we want you as part of the Fun.com crew!
This position is located at our North Mankato, Minnesota headquarters.
Essential Duties and Responsibilities:
-Provide prompt, friendly, consistent, and complete service to our customers in a polite, positive manner
-Promptly answer inbound customer calls, online chats, and emails
-Typical customer contacts include questions about: product sizing and availability; shipping transit times and costs; promotional offerings; return policy; returns and exchanges; refund status; issue resolutions
-Increase sales through suggestive selling and exceptional product knowledge
-Initiate outbound customer calls/emails to resolve any outstanding order problems
-Follow up with customers regarding oversold items and other pre-shipping issues
Use contact de-escalation techniques
-Assist management with setting and achieving goals
-Help resolve employee issues with temporary reps
-Help train temporary staffing during September and October
-Periodically clean and maintain the customer service center
-Other duties as assigned
Requirements and Skill Sets:
-High School Diploma or equivalent
-Typing Speed of 35+ WPM
-Proficiency with Microsoft Office Suite
-Efficiently navigate through a web-based computer system
-Ability to remain calm and practice patience in a fast paced work environment
Preferred Skills:
-1-2 years of experience in a call center, customer service, retail or a similar environment
-Team leadership and/or training experience
Vacancy expired!