Vacancy expired!
- Resolve IT Helpdesk tickets as they come in or triage / escalate them to proper department.
- Handle account creations and first tier level remote support.
- Perform hardware build outs, deployments, troubleshooting, maintenance, and inventory management
- Maintain/update process documentation pertaining to group.
- Escalate or triage user problems.
- Provide on call after business hours support as part of a rotating schedule.
- Partner with other team members on larger projects.
- 0-2 years of related experience
- Background in IT and/or technical education with a passion for technology outside of education (Trade/Technical Schools)
- Experience using: Image deployments system, active directory, exchange, windows OS, and ticketing systems
- Entry level technical knowledge + troubleshooting skills
- Strong communication skills
- Good customer service skills
- Team player, works well with department teams and external departments
- Detail oriented, able to follow direction and process
- Strong willingness to learn
- Ability to prioritize and stay organized with a LOT going on
- Associate's Degree in IT or related OR equivalent work experience
- SQL Server, Exchange Server, VPN, Routing, Telephony, or Firewall knowledge
- VDI, networking, VOIP (Cisco phone system)
- Competitive hourly pay
- Annual bonus opportunity
- Benefits including health, dental, etc
- PTO
- Holiday Pay
- 401k
- Employee Stock Purchase Program
- And More!
Vacancy expired!