Product Application Customer Experience Rep job vacancy

Vacancy expired!

Product Application Customer Experience Rep

Job code: 54277 / 103425 3M Company Maplewood MN (

55144

zip code) 12 month contract position MS Teams panel interview

7:00a.m.- 6:00p.m.

2 week training REMOTE to start, and move back into office, at a later date Pay: $21/hr.

Product Application Customer Experience Rep Position Overview:

The Product Support Representative will be highly-engaged and handle varied customer transactions; including inbound/outbound calls, emails and chats to customers and internal 3M groups. These interactions will entail questions on product information, education, and recommendation. In-depth technical knowledge of our products/product lines will be a must as they will need to be able to communicate with customers and other departments on incoming questions. They will research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

Basic Qualifications: Possess a Bachelor's Degree or higher (completed and verified prior to start) from an accredited university Preferred Qualifications: Quick learner Good Customer Service Skills, soft skills Communication skills both written and verbal Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems Ability to work in a high volume rapidly changing environment Strong Active Listening skills Ability to follow through with commitments and show concern for the needs of others PC literate, including Microsoft Office products and SAP/Salesforce Strong organizational skills with the ability to stay focused on tasks Good interpersonal skills Clear and conceptual thinking ability; excellent judgment and discretion Prefers to stay busy with a full workload and enjoys meeting challenges Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Soft Skills Excellent communication, phone and problem solving skills

Vacancy expired!

ID	#20232890
State	Minnesota
City	Maplewood
Job type	Contract
Salary	USD $21.00 - $21.00 per hour 21.00 - 21.00 per hour
Source	Experis
Showed	2021-09-25
Date	2021-09-25
Deadline	2021-11-23
Category	Et cetera
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Job Details

Product Application Customer Experience Rep

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