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Description A mental health clinic located in the Burnsville area is seeking a Program Assistant/Administrative Assistant to join their team. Responsibilities include: Working from a spreadsheet to contact MHR clients by phone, making up to 4 attempts to contact each client, and then completing the client satisfaction survey in SurveyMonkey. (This individual would read each question to the client over the phone, and then record the patient's answers in the online survey.)
Conducting phone surveys, entering responses into SurveyMonkey, and mailing out paper surveys. - Light administrative duties as needed
Organize and maintain ACT staff work and on-call schedules, maintain accurate phone and beeper lists, share with community services as required by the program.
Open and close charts in the EMR when requested and provide requested assistance with the upkeep of the EMR as identified.
Scan documents into the EMR as outlined in the agency policy and procedure expectation.
Provide coordination and assistance and documentation as needed by the team for client medical concerns and general medical health.
Oversee the ordering, cataloging, and storage of medications for the ACT teams.
Maintain ACT forms; create, organize, copy, scan and reorder as needed.
Updating initial assessments, diagnostic assessments, comprehensive assessments, treatment plans, outcomes and discharge assessments
Submit periodic progress report, as required, on the above quality assurance measures to team leaders and clinical treatment supervisor.
Organize and maintain computer files.
Organize and keep orientation manuals updated.
Assist with correspondence, dictation, and reports as needed by the ACT team.
Attend daily team meetings and participate regarding client interactions.Provide support to team prescriber with keeping up to date on DA’s, AIM’s and other expectations through data tracking and reminder systems as identified.
Coordinate appointments for ACT clients with ACT psychiatrists and Clinical Nurse Specialist.
Act as back-up (or front person) to shift managers in routing client calls, attending to client concerns and linking to resources. Coordinate communication between clients and the treatment team in timely fashion.
Requirements
Data entry experience preferred
Microsoft Excel experience
Excellent written, verbal and social communication skills
Internet research skills
At least 1 year of Administrative Assistant experience preferred
Candidate must have substantial computer experience including word processing, spreadsheets and presentation software, as well as databases and customer database systems
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Vacancy expired!