ASSOCIATE SALESFORCE BUSINESS ANALYST

JOB DESCRIPTION SUMMARY The Associate Salesforce Business Analyst role at Jack Link’s will partner with others in the Global Salesforce Team and with Business Teams across the enterprise to support existing solutions and participate in enhancements and rollouts of new Salesforce capabilities.  The role is a blend of system support and data management, partner assistance and training, and project work. Duties and Responsibilities:System Support & Data Management Collaborate with developers, SMEs and the Global SF Team leadership to translate business requirements into technical solutions. Track, document, and follow up on bugs and enhancements. Light configuration as needed Contribute to process documentation for Salesforce systems and integrations Support data quality through recurring maintenance activities using imports/exports tools like Data Loader, Salesforce Inspector, or Data Import Wizard. Develop and maintain reports and dashboards. Assist in testing activities. Evaluate risks of system changes across regions and markets. Maintain sandbox environments. Other duties as assigned Partner Support & Requirements Gathering Working with business partners (SMEs, End-Users, Country Leads, IT, others), collect and analyze business needs and user requirements through workshops, interviews, and process reviews. Document user stories, use cases, and acceptance criteria. Maintain the product backlog in alignment with the SF Global Team. Provide first-level support to users to resolve issues with access, data entry, navigation and related needs. Educate country SMEs and provide SME support for the teams without one. Develop and maintain training materials Organize partner meetings, meeting follow-up activities, assemble presentations, and perform other similar activities. Conduct training sessions and onboarding for new users. Support regional and international Salesforce rollouts and new-hire onboarding. Project Support Under the direction of the Salesforce Global Lead, manage small projects or lead cross-functional initiatives Participate in Salesforce-related projects and system enhancements Coordinate closely with Developers, SMEs and the Global SF Team Compile potential risks of system changes across regions and markets to share with the Global SF Team PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an Team Member to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the Team Member is regularly required to sit, use hands and fingers, handle, or feel and talk or hear. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must occasionally lift and/or more up to 25 pounds. Specific vision abilities required by this job include close vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The work environment is a plant/office setting with varying degrees of temperatures and noise levels. Exposure to manufacturing equipment movement and wet/slippery floors. However, the vast amount of work is conducted in a climate-controlled office. Travel may be required.