Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our dynamic team in Minneapolis. In this role, you will serve as the first point of contact for our clients and students, providing prompt, professional, and solution-oriented assistance. The ideal candidate will demonstrate empathy, attention to detail, and strong communication skills while ensuring an exceptional customer experience that reflects our values and mission.ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, and chat.Assist clients and students with troubleshooting, account management, and service navigation.Maintain detailed records of interactions in our CRM system.Collaborate with internal departments to ensure seamless client support and problem resolution.Identify opportunities for process improvement to enhance customer satisfaction.Uphold a professional and positive attitude in all communications.