Vacancy expired!
York Solutions is hiring a team of Help Desk Associates for a large bank!
The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. Responsibilities include initial documentation, troubleshooting, research, and resolution of incoming incidents and requests concerning the use of supported software and hardware. Service Desk Analysts are provided with a suite of support tools and an active knowledge base to assist in troubleshooting efforts. The primary method of contact is phone, chat and self-service tickets. Why York? Our mission at York Solutions is to always have a positive impact on the lives, the careers, and the future development of IT professionals within the communities we serve. With over 25 years of experience, we are a veteran-owned IT consulting firm that uses a non-transactional, value-based approach to provide clients with custom workforce solutions to achieve business, technology, and operational goals. Using a strategic partnership approach with our clients, York Solutions focuses on fostering a long-term, trust-based relationship.In addition to working with companies, we work with IT professionals to find the right company and role for their skills, while also working with them through professional development programs like our association, Think IT, and our Link to Leadership program. Finally, we are dedicated to furthering an equal-opportunity workforce through our community involvement with our partner, Genesys Works, and through our own Barriers to Entry Program. We are committed to providing creative, cutting-edge IT solutions to help companies achieve business, technology, and operational goals and objectives. We believe strongly in creating a true partnership approach with our clients and consultants that fosters a long-term, trust-based relationship.York is committed to providing high-level service and value to our clients and consultants. In that vein, York Solutions has developed a peer-to-peer professional development association called Think IT that we are often told by members, is second to none. This association consists of well over 2,400 members in 7 different groups from the local IT leadership and technical community within the Twin Cities, as well as over 650 members in Chicago.Vacancy expired!