Vacancy expired!
- Over 5 years of experience in production support for Java J2EE based enterprise applications
- Participate in Stake holders meetings daily Scrum calls and status meetings
- Technically assist team and also trouble shoot and fix in case the delivery from his team does not fit the user s specifications
- Supervise computer programmers
- Coordinate activities between offshore and onshore
- Lead the production support team be a single point of contact for customer
- Understand the existing project functionalities and new releases
- Understand the API interface designs configurations deployment procedures
- Troubleshoot problem identify root cause and provide resolutions
- Identify recurring issues analyze and recommend permanent solutions
- Coordinate with cross functional API consumer teams for quick resolutions
- Document resolutions steps
- create KB articles
- generate reports on tickets
Vacancy expired!