Service Desk Technician job vacancy

Vacancy expired!

Service Desk Technician - Tier 1 Minneapolis, MN (local candidates preferred, but remote opportunity as well) Ideal candidate has some recent education in the IT field with internship or on the job training skill set, with excellent customer service mindset and passion for technology. Offers competitive pay, great work environment and excellent benefits. Work Experience Preferred: • IT Experience: 6 months required; 1+ years preferred • MSP preferred • Escalation IT experience • Use of PSA/Ticketing system Additional knowledge, skills, and responsibilities • Ownership of assigned tasks • Coordination of service via phone, email using our PSA system • Being able to adapt and learn quickly • Ability and desire to develop relationships with clients and internal staff • Follow process and identify possible improvements • Time management skills • Exceptional written and verbal communication skills • Experience troubleshooting and installing servers, firewalls, routers, switches • Knowledge and experience with Microsoft Server and PC products at a high level • Knowledge and experience with advanced networking principles • Ability to create network diagrams and other internal use documentation • Hardware, networking and PC operating system troubleshooting skills Preferred knowledge, skills, and competencies: • Certifications: A+; Network+, Security+ and/or CCNA preferred • Use of documentation platform • Use of ConnectWise Manage • Use of ConnectWise Automate HR Stuff: • Medical benefits • Company paid 100%/employee; option to add spouse/family • 10 days of PTO • 401K with 3% match after 90 days of employment • Benefits available after 30 days of employment • Must be able to pass a background check

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® ?

By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Vacancy expired!

ID	#44723031
State	Minnesota
City	Minneapolis / st paul
Job type	Permanent
Salary	USD TBD TBD
Source	Kelly
Showed	2022-08-09
Date	2022-08-08
Deadline	2022-10-07
Category	Et cetera
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Job Details

Service Desk Technician

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