Vacancy expired!
- Lead and manage multiple complex customer facing software delivery projects from initiation through closure.
- Take full ownership and accountability for project planning, resource management, scope and budget management to deliver profitable projects on time.
- Manage project scope, schedule, risks and issues to ensure smooth delivery of projects.
- Provide effective, accurate and timely communications to all stakeholders with an emphasis on customer satisfaction - Act as the primary point of contact for customers and partners.
- Provide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
- Measure the quality and efficiency of each delivery - Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project delivery/management processes and tools.
- Analyze and troubleshoot technical product and client-specific issues.
- 2-6 years of experience managing complex cross-functional projects using established project management disciplines and methodologies.
- Must have customer-management experience with focus on stakeholder management across a variety of organizational levels.
- Ability to build and forge strong relationships with customer team members while understanding their business objectives and acting in a consultative role.
- Experience managing multiple concurrent projects of varied complexity utilizing cross-functional teams in multiple locations.
- Presentation skills - Able to prepare and present projects in a comprehensive way (status, open issues, risks, delay, defects reporting) to a variety of stakeholders.
- Self-sufficient - capable of driving customers and internal resources through risks, issues, challenges and delays with minimal escalations.
- PMP certification
- CSM certification
- A bachelor's degree or greater from an accredited university
- Knowledge of call center and telephony infrastructure and/or software
- Experience managing telecom integrations projects
- Creative problem solving ability and comfort with ambiguity
Vacancy expired!