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A marine parts sales associate sells and advises customers on marine parts, equipment, and supplies by providing product knowledge, assisting with inventory management, and processing orders to ensure customer satisfaction. Key responsibilities include greeting customers, helping them find the right parts for their DIY projects or boat maintenance, maintaining a tidy sales floor, managing inventory levels, and processing sales transactions.
Responsibilities
Customer Service: Greet customers, assist them with finding parts and supplies, and provide information on products and their performance.
Sales & Upselling: Actively promote and sell parts and accessories, and identify opportunities to upsell complete jobs and related parts.
Inventory Management: Maintain accurate inventory records, receive and organize parts, conduct stock counts, and follow up on back orders.
Order Processing: Process parts orders, including invoicing and shipping, and help technicians and customers purchase necessary items.
Product Knowledge: Develop and maintain a strong understanding of marine equipment, parts, and industry trends to effectively answer customer questions.
Sales Floor Maintenance: Keep the sales floor and displays organized and presentable to customers.
Administrative Tasks: Answer phones, maintain price books and catalogs, and perform other retail-related duties as needed.
Skills and Qualifications
Strong understanding of marine equipment and parts.
Excellent communication and interpersonal skills to build customer relationships.
Good organizational and time management skills.
Proficiency with inventory management and Point-of-Sale (POS) systems.
Ability to work independently and as part of a team.
A self-motivated and goal-oriented attitude.
Familiarity with marine manufacturer catalogs.