Desktop Support Analyst job vacancy

Vacancy expired!

Job Title: Desktop Support Analyst

Location: Minnetonka, MN

3 Month Contract

Pay: $26-$28 p/h

Dahl Consulting is currently partnering with a leader in the real-estate industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Technical Help Desk for a contract role. Interested? Get more details below!The Desktop Support Analyst is responsible for providing first and second level desktop support and help desk functions, including desktop build; problem identification, analysis, and resolution; desktop application installations and upgrades; and hardware and software evaluations.

DUTIES AND RESPONSIBILITIESTechnical Infrastructure - Desktop DevicesProvide desktop and desktop peripheral (printers, scanners, tablets, etc.) support services and maintenance.Troubleshoot problems and resolve desktop-related issues, including identification of all issues, following-up with solutions, and directing trouble tickets to other appropriate IT support individuals as required.Perform software installations/upgrades.Perform hardware upgrades - adds, moves, or changes.Perform hardware and software evaluations.Assist users with standard application support in the areas of Microsoft office products.Ensure all operations documentation is up-to-date and accurate.Ensure that defined processes are consistent and non-invasive to Opus infrastructure.Assist with network user rights and issues.Apply technical expertise and established protocols in the installation and maintenance of computer systems.Perform other duties and project work as assigned.Document fixes and completed requests in our online ticketing system.General IT Department SupportMaintain awareness of new developments in the technology industry relative to tools, processes, hardware, and software to increase stability and decrease the total cost of ownership of desktop technologies.Conduct a meaningful program of self-development to prepare for greater responsibilities.Educate staff in technical changes and problem resolution.Comply with departmental standards and procedures.Complete special projects, as assigned, including participation on various task forces.

QUALIFICATIONSTwo-year technical degree in desktop hardware and software support, with A+ certification preferred3+ years of related experience in a Desktop Support environment, including troubleshooting experience and network operations knowledgeExperience with SCCM and Active DirectoryDemonstrated resourcefulness and initiative in facilitating problem resolutionAbility to learn from past experiences and errors and, as a result, improve processes and systemsEffective interpersonal, verbal and written communication skills, including the ability to communicate technical concepts effectively to technical and non-technical users, and a strong customer service orientation

Vacancy expired!

ID	#44393808
State	Minnesota
City	Minnetonka
Job type	Contract
Salary	USD $26 - $28 26 - 28
Source	Dahl Consulting
Showed	2022-07-27
Date	2022-07-11
Deadline	2022-09-09
Category	Et cetera
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Job Details

Desktop Support Analyst

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