Vacancy expired!
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:- Work with the Executives and their Assistants to ensure all their IT needs are addressed in a timely manner with minimal delay
- Proactively manage new deployments and technology to the Executives with little to no disruption
- Provide full-service desktop support for Windows, MAC, and applications
- Be willing to support inquiries sent to you via different channels including; helpdesk requests, personal cell phone inquiries, text messages, email, etc
- Proactively replace and support equipment requests to ensure Executives have the resources and tools needed to complete their role
- Develop relationships within IT, Facilities and BSLs in order to get the job done and solve problems that arise
- Available to support IT Executive needs during business and after hours
- Provide a high level of support through problem solving, listening and having an exceeding level of customer service
- Deploys strategies to maximize uptime and minimize downtime
- Provide timely business communication to key stakeholders, using defined templates
- Documents troubleshooting steps and service restoration details in tickets
- Reviews process, performance, activities, roles and responsibilities with a focus on continuous process improvement
- Provides guidance to the Incident Analyst/ Coordinators & Technical teams for ITIL Incident
- Position can be telecommute from home, however when needed to be on site, must be available to do so
- Undergraduate degree OR equivalent experience
- 2+ years of experience in the technology field
- 2+ years of experience supporting desktop hardware
- 2+ years of experience supporting application installations and maintenance
- 2+ years of experience with Corporate mobile set ups (MS Outlook, MS Teams, Blackberry Work, MS Authenticator,etc.)
- 2+ years of customer service or Executive support experience
- Self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
- Able to work nights and weekends as needed
Vacancy expired!