Job Details

ID #20060153
State Minnesota
City Minnetonka
Job type Permanent
Salary USD TBD TBD
Source UnitedHealth Group
Showed 2021-09-22
Date 2021-09-21
Deadline 2021-11-19
Category Et cetera
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Executive Technical Support - Minnetonka, MN

Minnesota, Minnetonka, 55345 Minnetonka USA

Vacancy expired!

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:
  • Work with the Executives and their Assistants to ensure all their IT needs are addressed in a timely manner with minimal delay
  • Proactively manage new deployments and technology to the Executives with little to no disruption
  • Provide full-service desktop support for Windows, MAC, and applications
  • Be willing to support inquiries sent to you via different channels including; helpdesk requests, personal cell phone inquiries, text messages, email, etc
  • Proactively replace and support equipment requests to ensure Executives have the resources and tools needed to complete their role
  • Develop relationships within IT, Facilities and BSLs in order to get the job done and solve problems that arise
  • Available to support IT Executive needs during business and after hours
  • Provide a high level of support through problem solving, listening and having an exceeding level of customer service
  • Deploys strategies to maximize uptime and minimize downtime
  • Provide timely business communication to key stakeholders, using defined templates
  • Documents troubleshooting steps and service restoration details in tickets
  • Reviews process, performance, activities, roles and responsibilities with a focus on continuous process improvement
  • Provides guidance to the Incident Analyst/ Coordinators & Technical teams for ITIL Incident
  • Position can be telecommute from home, however when needed to be on site, must be available to do so

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Undergraduate degree OR equivalent experience
  • 2+ years of experience in the technology field
  • 2+ years of experience supporting desktop hardware
  • 2+ years of experience supporting application installations and maintenance
  • 2+ years of experience with Corporate mobile set ups (MS Outlook, MS Teams, Blackberry Work, MS Authenticator,etc.)
  • 2+ years of customer service or Executive support experience
  • Self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
  • Able to work nights and weekends as needed

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do

your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Executive Technical Support, Technology, Optum Tech, Minnetonka, MN, Minnesota, UHG, UnitedHealth, Desktop Support, IT Support, #RPO

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