Job Description:The Operations Manager leads assigned clinical areas to ensure optimal patient access, clinical quality and financial outcomes. Provides leadership to assigned colleagues, monitors engagement, recruitment and retention best practices, and initiatives. The Manager is responsible for achieving financial targets related to staff productivity, physician and advanced practice productivity, and ensures assigned areas are staffed according to volumes. Implements strategic priorities and executes assigned work with direction and guidance from leadership.Education Qualifications:Key Responsibilities:
Manages fill rates, physician and advanced practice provider schedules and templates daily
Manages in reach or out reach as relevant to assigned practices
Implements actions to improve employee engagement
Ensures standard work is implemented to achieve quality metrics
Provides coaching, feedback and ensures development conversations are completed for all members of the team
Serves as escalation point for patient access to care
Participates in PDSA's and other improvement activities
Provides input into long-range financial planning, program development and capital planning process
Delegates work to assigned supervisors if appropriate
Educational Requirements:
Bachelor’s degree in business administration, healthcare leadership or clinical healthcare field
OR
Associate’s degree in nursing and ability to obtain bachelor’s degree within 3 years from date of hire
Required Qualifications:
3 years of healthcare experience, preferably in a clinical setting or completion of administrative fellowship through Essentia Health fellowship program
FTE1Shift RotationDay Rotation (United States of America)Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.Essentia Health EEO:Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Equal Employment Opportunity (EEO) at EssentiaIt is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.