Shoe Repair Specialist

Job Description

Apply technical skills to effectively repair shoes that meet customer expectations as well as personal and departmental performance objectives for safety, quality, cost, service and people.

• Receive and inspect worn shoes, determine if the shoe can be repaired per the customer request and assure proper communication of status.

• Receive phone orders for modifications and special repairs from dealers. Enter orders into Movex to request new shoe be sent from warehouse. Once the boot is received, perform specified modifications per customer request.

• Perform a variety of shoe repair functions using shoe manufacturing/repair equipment such as: bandsaw, sanders and grinders, sole stitchers, inseamers, cobbling tools, sewing equipment, and other specialized equipment/hand tools.

• Perform sole tear-off process to prep the boot for the bottoming process and perform the bottoming operation to properly replace soles in the manufacturing plant.

• Answer calls regarding shoe repair from consumers and dealers, provide repair status and ensure good customer experience.

• Ensure results that meet customer expectations and achievement of personal as well as departmental performance objectives for safety, quality, cost, service and people.

• Effectively work independently as well as collaboratively with other team members to achieve positive results.

• Maintain a clean and organized work area.

• Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software.

• Maintain quality service by establishing, following, and enforcing organization quality system standards.

• Uphold Red Wing Shoe Company’s core values.

• Complete other duties as assigned from time to time.

• Maintain technical knowledge by attending educational workshops, classes, or programs.

• Conduct yourself according to RWSC policies, procedures and expectations.

• Ability to work in a fast-paced environment.

• Ability to work flexible work hours.

Qualifications

High school diploma or general education degree (GED) required.

• Experience in a light industrial or manufacturing environment.

• Shoe construction or repair experience

• Effective verbal and written communication skills.

• Customer service driven.

• Attention to detail and quality

• Good interpersonal skills and the ability to create and maintain a team environment.

• Knowledge of Microsoft Word, Excel, Internet and E mail

Additional Information

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)