Job Details

ID #15443868
State Minnesota
City Saintpaul
Job type Permanent
Salary USD TBD TBD
Source Apex Systems
Showed 2021-06-14
Date 2021-06-13
Deadline 2021-08-12
Category Customer service
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Customer Data Management Analyst

Minnesota, Saintpaul, 55101 Saintpaul USA

Vacancy expired!

Title: Customer Data Management Analyst Location: St. Paul, MN Duration: 12 months with opportunity to convert to FTE

Job Description: Commercial Solutions is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth. This role is responsible for providing project support to the Commercial Solutions team. Responsibilities include executing report content, driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvements of our customer portal.

Main Responsibilities:
  • Process account alignments to users, permissions and customer hierarchies for customer portal purposes.
  • Execute process improvements to streamline and add value to current customer data management processes.
  • Support testing, training, and communication efforts that accompany the development, launch, and enhancement of CDM tools.
  • Provide tier 2 support for issue triage for customers and internal associates, and when needed, route to the proper support team member.
  • Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, SalesForce, and technical developers to correctly onboard and update customer data.
  • Set expectations with manager on project progress and business impact via timely communications.

Basic Qualifications:
  • Associate Degree in business or analytic area or equivalent work experience
  • 2+ years' experience with Excel or other data processing systems
  • 1+ years' experience understanding business and user needs
  • 1+ years' experience adhering to defined processes and high attention to detail

Preferred Qualifications:
  • Bachelor's degree in business or analytic area
  • 1+ years' experience SalesForce administration
  • 1+ years' experience with SQL
  • 1+ years' experience in Customer Service

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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