Vacancy expired!
Title: Customer Data Management Analyst Location: St. Paul, MN Duration: 12 months with opportunity to convert to FTE
Job Description: Commercial Solutions is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth. This role is responsible for providing project support to the Commercial Solutions team. Responsibilities include executing report content, driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvements of our customer portal. Main Responsibilities:- Process account alignments to users, permissions and customer hierarchies for customer portal purposes.
- Execute process improvements to streamline and add value to current customer data management processes.
- Support testing, training, and communication efforts that accompany the development, launch, and enhancement of CDM tools.
- Provide tier 2 support for issue triage for customers and internal associates, and when needed, route to the proper support team member.
- Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, SalesForce, and technical developers to correctly onboard and update customer data.
- Set expectations with manager on project progress and business impact via timely communications.
- Associate Degree in business or analytic area or equivalent work experience
- 2+ years' experience with Excel or other data processing systems
- 1+ years' experience understanding business and user needs
- 1+ years' experience adhering to defined processes and high attention to detail
- Bachelor's degree in business or analytic area
- 1+ years' experience SalesForce administration
- 1+ years' experience with SQL
- 1+ years' experience in Customer Service
Vacancy expired!