Job Details

ID #50282918
State Minnesota
City Saintpaul
Salary TBD
Source UnitedHealth Group
Showed 2023-09-19
Date 2023-09-19
Deadline 2023-11-17
Category Et cetera
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Client Service Account Manager - National Remote

Minnesota, Saintpaul, 55118 Saintpaul USA
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You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.As the Account Manager Client Service you are joining an elite team within OptumRx Client Management. The Account Manager (PAM) acts as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally.In your role you will be responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation /onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction.The Account Manager Client Service will work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities.This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.We offer weeks of paid training. The hours during training is to be announced. Training will be conducted virtually from your home.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:

Work is self-directed and not prescribed

Manages operational performance and service delivery for ongoing contract relationships to clients for one or more accounts

Assesses and interprets client needs and requirements

Identifies solutions to non-standard requests and problems

Translates concepts into practice

Acts as the client liaison and client subject matter expert to internal partners

Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve

Prioritize multiple tasks in a fast paced complex environment

We welcome an investigative personality who is interested in finding answers

The Pharmacy Account Manager may position may require travel nationally up to 25%

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma / GED (or higher) OR equivalent experience

2+ years of experience working within the PBM industry, or similar Account Management

Experience working in Rx Claims (AS400) and ServiceNow systems

Proficiency using Microsoft Suite of Office Products (e.g. Microsoft Excel, Microsoft Word, Microsoft PowerPoint)

Ability to travel up to 25% of the time

Ability to work our normal business hours of 8:00am – 5:00pm local time, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

Associate's Degree (or higher)

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Strong analytical capabilities

Strong experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions

Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives

Excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $67,800 - $133,100.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentivesAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .#RPO #GREEN

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